We’re looking for a...


ECOMMERCTRADING ASSISTANT


 
About Frugi

Frugi is the UK’s bestselling organic childrenswear brand, proving that ethical and organic clothing can be bright, beautiful and successful! The company was born in 2004 and continues to grow at 25% every year, selling through a rapidly expanding network of over 500 stockists in more than 25 countries worldwide.

We strive to be ethical in everything we do, each year donating 1% of our turnover to our Little Clothes BIG Change charity project which includes a children’s charity, the Cornwall Wildlife Trust and an orphanage in India.

In 2019 we partnered with TotsBots with whom we share the same values and principles around ethics and sustainability. Through this partnership we are able to bring the Frugi, TotsBots and Bloom & Nora brands together, expanding our product offering and our team.

We have been awarded 3 Queens Awards, been earmarked by both the Best Companies 'Ones to Watch' list and The Sunday Times Fast Track 'Ones to Watch' list, received GOLD in the Healthy Workplace Awards for 3 consecutive years, expanded to more than 100 permanent team members with even more joining us for our busy seasons, accelerated our turnover year after year, donated over £850k to charity, and eaten a lot of pasties (and cake!).

We strive to be the most fun, desirable and trusted clothing brand on the planet, but this is only the start of it...

 
About you

With a background in Ecommerce you will have a real passion for all things digital and want to continuously expand your knowledge. You will have at least 1-2 years’ experience in a similar Ecommerce role looking for a next step in your career. Ensuring that we always provide an excellent customer experience and journey will be fundamental to this role. You will work within the Ecommerce team, but also closely with other departments such as Communications and Brand. There will be plenty of opportunities to develop your skills and expand your knowledge. You’ll be computer literate and super organised with excellent time management skills and the ability to work in a fast-paced environment with tight deadlines.

 
Your Role in a Nutshell

You’ll play a crucial role in the daily management of Frugi’s websites to ensure that we continue to provide a world class customer experience that enables the business to reach key targets. You will work with internal teams and our external delivery partners to deliver our strategy and achieve sales targets through online search, SEO campaigns, A/B testing and other activities. It is a diverse business with a global audience and international markets are a key part of the business growth.

 
Your Key Responsibilities
Website
  • To champion on-site tasks, such as merchandising and customer journey, to ensure the website is always working as it should and improvements are identified and followed through.
  • Setting up product and promotional launches as required.
  • Identifying relevant A/B tests, setting these up and feeding back the findings to the relevant stakeholders.
  • Undertake a weekly competitor review covering offers, promotions, advances in technology, etc, share findings with the ecommerce team and provide suggestions on how these learnings could be applied as improvements to the Frugi site. 
  • Lead regular customer journey checks across our websites with the ecommerce team and flag any issues with relevant teams and/or suppliers.
  • Assist with merchandising the website in line with weekly sales.
  • Raise support tickets with our suppliers where issues are found, monitor progress and see issues through to a satisfactory resolution.
  • Provide internal support to the Ecommerce team.
 
Reporting
  • Compile and analyse data from a range of systems and sources (Google Analytics, internal software) to create bespoke reporting, analysis and interpretation.
  • Provide weekly updates to stakeholders based on Multi variant testing, results, and implementations.
  • Assist with the completion of weekly KPI reporting where necessary.
  • Provide insight into onsite Search recommendations and actions.
  • Develop ad hoc reporting as required.
  
Essential Skills
  • You’ll have a passion for ecommerce and digital marketing and keep yourself up to date with the latest industry developments.
  • You’ll be experienced in maintenance of large scale ecommerce websites.
  • You’ll be commercially minded and understand the requirement to deliver a solid ROI.
  • You’ll have superb attention to detail – nothing will get past you!
  • Your analytical skills will be honed, and you’ll be able to present data and findings in a clear and logical manner.
  • You’ll be proficient and knowledgeable with Google Analytics and quick to learn bespoke in-house systems and platforms.
  • If you have HTML, CSS, coding knowledge / experience that would be an advantage but not a requirement as New Website will have drag and drop page builder functionality.
  • You’ll be adaptable and flexible, a creative and innovative thinker and ‘out of the box’ problem solver.
  • You’ll be an excellent communicator in the spoken and written word, with accuracy and great attention to detail.
  • You’ll be able to build solid working relationships internally and with external suppliers and work collaboratively as part of a team.
  • You’ll be super organised with excellent time management skills and the ability to work to tight deadlines.
  • You’ll have top notch IT skills and be an advanced MS Excel user.
 
What's in it for you?
  • We’re offering a full time, permanent contract, based at our HQ in Helston, Cornwall.
  • We’ll invest in you with a competitive salary, circa £17,550 - £21,000 depending on your skills and experience.
  • We’ll support your ongoing professional development with bespoke learning initiatives and training opportunities.
  • We offer fabulous career progression - as we grow, you’ll grow too!
  • If we have a good year, we’ll share our profits with the team.
  • We provide a generous holiday allowance and the option to buy or sell holiday.
  • We provide paid volunteer days, enabling you to give your time to a cause close to your heart
  • To help save for your future you can join our company pension scheme.
  • We’ll give you a whopping 60% discount across our fantastic range.
  • We’ll invite you to take part in our award-winning health & wellbeing activities.
  • We hold regular team events organised by our very own Frugi Fun Committee.
  • We offer a dynamic, innovative and exciting environment to work in.

 
How to apply...

Send your CV and a covering letter stating why you are exactly the right person to join our team to jobs@welovefrugi.com 

Your covering letter is the perfect opportunity to showcase your personality and understanding of all things Frugi – so go for it!!

Closing date: 30th April 2021. We’ll be interviewing as we go along, so the role may close earlier than advertised. The early bird catches the worm!

Important: All applicants must have the right to live and work in the UK at the time of submitting your application; unfortunately, Frugi are not licensed to sponsor overseas workers.

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