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On Wednesday, 30th November 2022, our wonderful brand fell into administration. However, we have been lovingly rescued by Refined Brands, the parent company to fellow Cornwall-based and ethical brand Celtic & Co.

We are joining a family of pioneering ethical brands with aligned values and a shared vision for a more sustainable approach to product and business.

Our mission remains clear, to bring colourful joy and comfort to our treasured customers in a considered and trusted way - taking care of people and the planet with every step.

As our Frugi family, we thank you for all your continued love, support and patience as we work extremely hard to get us back to business as usual and navigate settling into our new family home.

JENI BOLTON

Frugi’s Head of Design & Brand

FAQS


CAN I STILL ORDER?

Yes, of course! We’re on the move but are hoping to be back up and running as soon as possible, so please bear with us during this time.

WHEN WILL MY ORDER BE DELIVERED?

While we are relocating to our new warehouse in Cornwall, deliveries are taking a little longer than normal and could take up to 3-5 working days to be delivered.

WILL I GET MY REFUND?

Of course, either as a Frugi gift card or a full refund. Please see below for more details as to which applies to your return…

For any returns on orders placed after the 6th of December we will fully refund the payment to the method used when ordered.

For any returns on orders placed before the 6th of December and returned after the 30th of November 2022, we will send out a Frugi gift card to at least the value of the amount paid. Please note, we will post the gift cards once we've received the returned item.

For any returns received before the 30th of November 2022, we will send out a Frugi gift card to at least the value of the amount paid.

HOW DO I CONTACT THE FRUGI CUSTOMER SERVICES TEAM?

Our incredible customer services team are here to help with any queries you may have. Be sure to make our FAQs page your first stop, as it might just save you a phone call or an email.

Telephone: 0333 400 9771

Email: [email protected]

ARE THE FRUGI SHOPS IN HELSTON AND CLARKS VILLAGE STILL OPEN?

We are sad to announce that both our Frugi store at Clarks Village and our Frugi Shop in Helston, Cornwall have been closed. However, do stay tuned for any potential updates on future shop openings!