COOKIE POLICY
This policy sets out information about our use of Cookies on our website.
"We" or "us" means Frugi Limited (registered company number 11953610).
Our registered address is Units 2 & 2a Indian Queens Industrial Estate, Indian Queens, St. Columb, England, TR9 6TF
“Website” means welovefrugi.com.
We are registered with the Information Commissioner's Office as a data controller under number Z1348348.
If you wish to contact us, please click here.
WHAT IS A COOKIE?
A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device’s memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.
NECESSARY COOKIES
When you first visit our website, we only use necessary cookies. This means that additional cookies (called “Optional Cookies” in this policy) won’t be used unless you agree to accept/enable all cookies, or select your own cookie preferences.
OPTIONAL COOKIES
Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. More information is set out in this policy. Optional cookies help us improve our website and we believe accepting all optional cookies provides you with the best user experience.
Cookies can be "First Party", i.e. set by us, or "Third Party", i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the internet. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.
CHANGING YOUR PREFERENCES
You can select to accept/enable some or all of the optional cookies either within the settings of your own device or by selecting the option provided on our website.
HOW LONG WILL COOKIES STAY ON MY DEVICE?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted. For each of the cookies used on our website we have set out the duration in the tables below.
THE COOKIES WE USE ON OUR WEBSITE: NECESSARY COOKIES
Necessary Cookies are cookies that are required for the operation of our website. They include, for example, cookies that allow page navigation or enable you to access certain areas of our website. Our website cannot function properly without these cookies. Necessary Cookies can only be disabled by changing your browser preferences but doing so may result in reduced or limited functionality of our website. In some circumstances our website may cease to function as intended if necessary cookies are disabled, deleted or otherwise altered. We do not accept any liability for any loss arising where necessary cookies are disabled, deleted or otherwise altered. We use the following necessary cookies:
| COOKIE NAME | PURPOSE | CONTROLLER | FURTHER INFO |
|---|---|---|---|
| cartRevision | Incrementing the cart revision for view caching | Our cookie | Duration of the active session |
| localStoreSearchString | Storing the postcode inputted by the user searching for a local store nearby. | Our cookie | Duration of the active session |
| localStore | Storing the location Id of the nearby store selected by the user. | Our cookie | Duration of the active session |
| thanksPageTrackingCodeShown | Storing a cookie in the order thank you page to make sure it doesn't send the tracking information twice in case the user refreshes the page. | Our cookie | 14 days |
| discountCodes | Store the coupon codes in the cookies so that we don't have to reset the view cache key, to view a page when discounts are applied. | Our cookie | Duration of the active session |
| sourceCode | Stores the slug url for the site modifier. | Our cookie | Duration of the active session |
| indiciaLogValue | Tracks orders on thanks page, couldn't figure what is being logged though. | Our cookie | 10 days |
| linkShareTracking | Stores siteId and timestamp for tracking users. | Our cookie | 2 years |
| tradedoubler | Stores a unique visitor ID for comparison on thanks page tracking. | Third Party Cookie | 1 year |
| hide-panel | Determines whether a panel is visible or not. | Our cookie | Duration of the active session |
| global_message | Displays a global message on the site. | Our cookie | 31 days |
| countryRedirect | Suggests a country redirection for the visitor. | Our cookie | 1 day |
| GlobalECartId | Current cart information used to calculate the correct prices in the global-e checkout | Our cookie | Duration of the active session |
| GlobalE_CT_Data | Used to set localisation settings such as the country customers are shipping to and the chosen currency | Our cookie | 2 years |
| GlobalE_Data | Used to set localisation settings such as the country customers are shipping to and the chosen currency | Third party cookie | 4 weeks |
| GlobalE_Modal_Data | Used to set localisation settings such as the country customers are shipping to and the chosen currency | Our cookie | 30 days |
| GlobalE_Tags_Data | Global-E analytics | Our cookie | 30 mins |
| GlobalE_Welcome_Data | If a customer has previously interacted with the shipping country / currency popup before, this cookie prevents these options from being displayed again. | Our cookie | 1 Week |
| __atssc | This cookies are associated with the AddThis social sharing widget which is embedded in the Shout site on certain pages to enable visitors to share content with a range of networking and sharing platforms. | Third party cookie | 1 year |
| __atuvc | This cookies are associated with the AddThis social sharing widget which is embedded in the Shout site on certain pages to enable visitors to share content with a range of networking and sharing platforms. | Third party cookie | 1 year |
| __zlcmid | This cookie is used by Zendesk live chat and is used to store the live chat ID. | Third party cookie | 11 months |
| __cfduid | The cookie is set by CloudFare. The cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information. | Third party cookie | 1 years |
| _lo_uid | The cookie is used by LuckyOrange to assign a Unique Identifier for the visitor. | Third party cookie | 2 years |
| _lo_v | The cookie is used by LuckyOrange to assign a Unique Identifier for the visitor. | Third party cookie | 1 year |
| _vwo_uuid_v2 | This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions. | Third party cookie | 1 year |
| isOperatedByGlobale | Delivery country selected is operated by Globale checkout and pricing | Third party cookie | Duration of the active session |
| ku1-sid | Security cookie provided by Klarna | Third party cookie | Duration of the active session |
| ku1-vid | Security cookie provided by Klarna | Third party cookie | 520 days |
| ku3-vid | Security cookie provided by Klarna | Third party cookie | 539 days |
| lc_sso | This cookie support our live chat functionality provided by Livechat | Third party cookie | Duration of the active session |
| ometria | Used for integration with ESP | Third party cookie | 1 year |
| Visid_incap | Provided by Global-e to preserve users states across page requests. | Third party cookie | 1 year |
| AWSLAB | AWSALB is a cookie generated by the Application load balancer in the Amazon Web Services. It works slightly different from AWSELB. | Third party cookie | 1 week |
| Mention-Me Ltd | Operation of refer-a-friend programme. Processing customer email addresses and certain order data for the purposes of: • Enrolling customers onto our refer-afriend programme; • Monitoring the programme and safeguarding against gaming or fraudulent use of the programme; • Communicating with customers in connection with operation of the programme and delivery of rewards; • Reporting to [Controller] on the performance of the programme. | Third party cookie | Duration of the active session |
THE COOKIES WE USE ON OUR WEBSITE: OPTIONAL COOKIES
We and third parties like to use cookies on this website to enhance your user experience, personalise content and advertisements, provide social media features, and analyse the traffic/visitor actions on our website. Optional cookies help us to provide you with the experience we intend to provide when you browse our website and also allow us to improve our website and the service we provide.We need to obtain your consent to use Optional cookies; this is usually by way of a pop-up notice. As set out in this policy, you can change your preference at any time.
Advanced functionality, Analytics and Performance We use advanced functionality cookies to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
We use analytical/performance cookies to enable us to recognise and count the number of visitors and to see how visitors use our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We would like to use the following optional advanced functionality, analytics and performance cookies:
| COOKIE NAME | PURPOSE | CONTROLLER | FURTHER INFO |
|---|---|---|---|
| Google Analytics__utma, __utmb, __utmc, __utmz | This cookie allows us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily | Third party cookie | Utma = 2 years Utmb = 30 minutes Utmc = end of session Utmz = 6 months |
| MUIDB | This cookie is used by Microsoft and collects data about users of visits on multiple website. This data is used to analyse the efficiency of advertisements on websites. | Third party cookie | 1 year |
| _vwo_uuid | This cookie is set by Visual Website Optimiser and is used to measure the performance of different versions of web pages. | Third party cookie | 1 year |
| _dc_gtm_UA | Used by Google Tag Manager to control the loading of a Google Analytics script tag | Third party cookie | 1 minute |
| _ga | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors. | Third party cookie | 2 years |
| _gaexp | This cookie is used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in. | Third party cookie | 2 months |
| _gat_UA | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. | Third party cookie | 1 minute |
| _gcl_au | This cookie is used by Google Analytics to understand user interaction with the website. | Third party cookie | 2 months |
| _gid | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. | Third party cookie | 1 day |
| _hjid | This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | Third party cookie | 11 months |
We use the following advertising cookies:
| COOKIE NAME | PURPOSE | CONTROLLER | FURTHER INFO |
|---|---|---|---|
| __lc.visitor_id | This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. | Third party cookie | 10 years |
| MUID | Used by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking. | Third party cookie | 1 year |
| test_cookie | This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users' browser supports cookies. | Third party cookie | 15 mins |
These cookies are likely to be analytical/performance cookies or targeting cookies. Please note that our social media partners may also use cookies over which we have no control and if you have consented to the use of those cookies elsewhere, as they are on your device without your consent, those cookies will be active. We cannot prevent this. To control the use of these cookies, you will need to contact the controller of that cookie.
We use the following social media platforms:
| COOKIE NAME | PURPOSE | CONTROLLER | FURTHER INFO |
|---|---|---|---|
| fr | The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. | Third party cookie | 2 monthss |
| _fbp | This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. | Third party cookie | 2 months |