Cookie Policy

COOKIE POLICY


This policy sets out information about our use of Cookies on our website.

"We" or "us" means Morlands (Glastonbury) Limited trading as Frugi. (registered company number 11953610).

Our registered address is Units 2 & 2a Indian Queens Industrial Estate, Indian Queens, St. Columb, England, TR9 6TF

“Website” means welovefrugi.com.

We are registered with the Information Commissioner's Office as a data controller under number Z1348348.

If you wish to contact us, please click here.

WHAT IS A COOKIE?

A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device’s memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.

NECESSARY COOKIES

When you first visit our website, we only use necessary cookies. This means that additional cookies (called “Optional Cookies” in this policy) won’t be used unless you agree to accept/enable all cookies, or select your own cookie preferences.

OPTIONAL COOKIES

Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. More information is set out in this policy. Optional cookies help us improve our website and we believe accepting all optional cookies provides you with the best user experience.

Cookies can be "First Party", i.e. set by us, or "Third Party", i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the internet. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.

CHANGING YOUR PREFERENCES

You can select to accept/enable some or all of the optional cookies either within the settings of your own device or by selecting the option provided on our website.

HOW LONG WILL COOKIES STAY ON MY DEVICE?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted. For each of the cookies used on our website we have set out the duration in the tables below.

THE COOKIES WE USE ON OUR WEBSITE: NECESSARY COOKIES

Necessary Cookies are cookies that are required for the operation of our website. They include, for example, cookies that allow page navigation or enable you to access certain areas of our website. Our website cannot function properly without these cookies. Necessary Cookies can only be disabled by changing your browser preferences but doing so may result in reduced or limited functionality of our website. In some circumstances our website may cease to function as intended if necessary cookies are disabled, deleted or otherwise altered. We do not accept any liability for any loss arising where necessary cookies are disabled, deleted or otherwise altered. We use the following necessary cookies:

Statement Summary
COOKIE NAMEPURPOSECONTROLLERFURTHER INFO
cartRevisionIncrementing the cart revision for view cachingOur cookieDuration of the active session
localStoreSearchStringStoring the postcode inputted by the user searching for a local store nearby.Our cookieDuration of the active session
localStoreStoring the location Id of the nearby store selected by the user.Our cookieDuration of the active session
thanksPageTrackingCodeShownStoring a cookie in the order thank you page to make sure it doesn't send the tracking information twice in case the user refreshes the page.Our cookie14 days
discountCodesStore the coupon codes in the cookies so that we don't have to reset the view cache key, to view a page when discounts are applied.Our cookieDuration of the active session
sourceCodeStores the slug url for the site modifier.Our cookieDuration of the active session
indiciaLogValueTracks orders on thanks page, couldn't figure what is being logged though.Our cookie10 days
linkShareTrackingStores siteId and timestamp for tracking users.Our cookie2 years
tradedoublerStores a unique visitor ID for comparison on thanks page tracking.Third Party Cookie1 year
hide-panelDetermines whether a panel is visible or not.Our cookieDuration of the active session
global_messageDisplays a global message on the site.Our cookie31 days
countryRedirectSuggests a country redirection for the visitor.Our cookie1 day
GlobalECartIdCurrent cart information used to calculate the correct prices in the global-e checkoutOur cookieDuration of the active session
GlobalE_CT_DataUsed to set localisation settings such as the country customers are shipping to and the chosen currencyOur cookie2 years
GlobalE_DataUsed to set localisation settings such as the country customers are shipping to and the chosen currencyThird party cookie4 weeks
GlobalE_Modal_DataUsed to set localisation settings such as the country customers are shipping to and the chosen currencyOur cookie30 days
GlobalE_Tags_DataGlobal-E analyticsOur cookie30 mins
GlobalE_Welcome_DataIf a customer has previously interacted with the shipping country / currency popup before, this cookie prevents these options from being displayed again.Our cookie1 Week
__atsscThis cookies are associated with the AddThis social sharing widget which is embedded in the Shout site on certain pages to enable visitors to share content with a range of networking and sharing platforms.Third party cookie1 year
__atuvcThis cookies are associated with the AddThis social sharing widget which is embedded in the Shout site on certain pages to enable visitors to share content with a range of networking and sharing platforms.Third party cookie1 year
__zlcmidThis cookie is used by Zendesk live chat and is used to store the live chat ID.Third party cookie11 months
__cfduidThe cookie is set by CloudFare. The cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information.Third party cookie1 years
_lo_uidThe cookie is used by LuckyOrange to assign a Unique Identifier for the visitor.Third party cookie2 years
_lo_vThe cookie is used by LuckyOrange to assign a Unique Identifier for the visitor.Third party cookie1 year
_vwo_uuid_v2This cookie name is associated with the product Visual Website Optimiser, by USA based Wingify. The tool helps site owners measure the performance of different versions of web pages. This cookie ensures a visitor always sees the same version of a page and is used to track behaviour to measure the performance of different page versions.Third party cookie1 year
isOperatedByGlobaleDelivery country selected is operated by Globale checkout and pricingThird party cookieDuration of the active session
ku1-sidSecurity cookie provided by KlarnaThird party cookieDuration of the active session
ku1-vidSecurity cookie provided by KlarnaThird party cookie520 days
ku3-vidSecurity cookie provided by KlarnaThird party cookie539 days
lc_ssoThis cookie support our live chat functionality provided by LivechatThird party cookieDuration of the active session
ometriaUsed for integration with ESPThird party cookie1 year
Visid_incapProvided by Global-e to preserve users states across page requests.Third party cookie1 year
AWSLABAWSALB is a cookie generated by the Application load balancer in the Amazon Web Services. It works slightly different from AWSELB.Third party cookie1 week
THE COOKIES WE USE ON OUR WEBSITE: OPTIONAL COOKIESWe and third parties like to use cookies on this website to enhance your user experience, personalise content and advertisements, provide social media features, and analyse the traffic/visitor actions on our website. Optional cookies help us to provide you with the experience we intend to provide when you browse our website and also allow us to improve our website and the service we provide.

We need to obtain your consent to use Optional cookies; this is usually by way of a pop-up notice. As set out in this policy, you can change your preference at any time.

Advanced functionality, Analytics and Performance We use advanced functionality cookies to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

We use analytical/performance cookies to enable us to recognise and count the number of visitors and to see how visitors use our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We would like to use the following optional advanced functionality, analytics and performance cookies:

Statement Summary
COOKIE NAMEPURPOSECONTROLLERFURTHER INFO
Google Analytics__utma, __utmb, __utmc, __utmzThis cookie allows us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easilyThird party cookieUtma = 2 years Utmb = 30 minutes Utmc = end of session Utmz = 6 months
MUIDBThis cookie is used by Microsoft and collects data about users of visits on multiple website. This data is used to analyse the efficiency of advertisements on websites.Third party cookie1 year
_vwo_uuidThis cookie is set by Visual Website Optimiser and is used to measure the performance of different versions of web pages.Third party cookie1 year
_dc_gtm_UAUsed by Google Tag Manager to control the loading of a Google Analytics script tagThird party cookie1 minute
_gaThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors.Third party cookie2 years
_gaexpThis cookie is used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.Third party cookie2 months
_gat_UAThis is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.Third party cookie1 minute
_gcl_auThis cookie is used by Google Analytics to understand user interaction with the website.Third party cookie2 months
_gidThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.Third party cookie1 day
_hjidThis cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.Third party cookie11 months
ADVERTISING COOKIESWe and third parties want to display adverts that we think are relevant to you. In order to do so we need your consent to use advertising cookies. Even if you do not accept our advertising cookies, where you have accepted advertising cookies on another website they may remain active on our website.

We use the following advertising cookies:

Statement Summary
COOKIE NAMEPURPOSECONTROLLERFURTHER INFO
__lc.visitor_idThis is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes.Third party cookie10 years
MUIDUsed by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking.Third party cookie1 year
test_cookieThis cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users' browser supports cookies.Third party cookie15 mins
SOCIAL MEDIA COOKIESWe use social media cookies to allow you to share our website (or parts of it) on social media.

These cookies are likely to be analytical/performance cookies or targeting cookies. Please note that our social media partners may also use cookies over which we have no control and if you have consented to the use of those cookies elsewhere, as they are on your device without your consent, those cookies will be active. We cannot prevent this. To control the use of these cookies, you will need to contact the controller of that cookie.

We use the following social media platforms:

Statement Summary
COOKIE NAMEPURPOSECONTROLLERFURTHER INFO
frThe cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.Third party cookie2 monthss
_fbpThis cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.Third party cookie2 months