Promotions T&Cs

For T&Cs of closed promotions, please view the promotions T&Cs archive

Shopping Codes

Occasionally Frugi will issue discount codes via various marketing channels. These codes will allow a discount to be applied to your order at welovefrugi.com, or an order placed via a phone call to our customer services team. To place an order online, simply fill your basket with Frugi goodies and enter your unique offer code in the ‘Have a discount code or gift card?’ box. When calling our customer service team to apply the code, please inform them of the code before you begin placing your order.

Unless expressly stated, codes are only valid on full-priced items and cannot be used on sale or promotional items or to purchase gift cards. Codes cannot be used in conjunction with any other offer. Codes are valid for a limited period of time as specified in the marketing communication, and cannot be used outside of that time period or backdated by Frugi. Offer not valid on www.frugiwholesale.com or on orders purchased from our stockists. Offer subject to availability and may be withdrawn, amended or extended without notice. All codes have no cash alternative. Any improper use of codes may result in the cancellation of your order. All orders are subject to acceptance under Frugi's standard terms and conditions of sale, which are set on our website and can be found here. Frugi reserves the right to change these terms and conditions without notice. Promoter: Frugi, Unit B, Hornsby House, Wheal Vrose Business Park, Helston, Cornwall, TR13 0FG

 Shipping Codes

Occasionally Frugi will issue free shipping codes via various marketing channels. These codes will allow the value of the shipping of your order to be discounted from your order at welovefrugi.com, or via an order placed by a phone call to our customer services team. To place an order online, simply fill your basket with Frugi goodies and enter your unique offer code in the ‘Have a discount code or gift card?’ box. When calling our customer service team to apply the code, please inform them of the code before you begin placing your order.

Unless expressly stated, codes are only valid for UK addresses and using second class delivery services. Occasionally the codes will also include free UK returns, but only if specifically stated on the marketing material. Codes cannot be used in conjunction with any other offer. Codes are valid for a limited period of time as specified in the marketing communication, and cannot be used outside of that time period or backdated by Frugi. Offer not valid on www.frugiwholesale.com or on orders purchased from our stockists. Offer subject to availability and may be withdrawn, amended or extended without notice. All codes have no cash alternative. Any improper use of codes may result in the cancellation of your order. All orders are subject to acceptance under Frugi's standard terms and conditions of sale, which are set on our website and can be found here. Frugi reserves the right to change these terms and conditions without notice. Promoter: Frugi, Unit B, Hornsby House, Wheal Vrose Business Park, Helston, Cornwall, TR13 0FG

Promotional Shopping Codes

Occasionally Frugi will issue discount codes via various marketing channels. These codes will allow a discount to be applied to your order at welovefrugi.com, or an order placed via a phone call to our customer services team. To place an order online, simply fill your basket with Frugi goodies and enter your unique offer code in the ‘Have a discount code or gift card?’ box. When calling our customer service team to apply the code, please inform them of the code before you begin placing your order.

Unless expressly stated, codes are only valid on full-priced items and cannot be used on sale or promotional items or to purchase gift cards. Unless expressly stated, codes for promotional items with purchase are restricted to one per household. Codes cannot be used in conjunction with any other offer. Codes are valid for a limited period of time as specified in the marketing communication, and cannot be used outside of that time period or backdated by Frugi. Offer not valid on www.frugiwholesale.com or on orders purchased from our stockists. Offer subject to availability and may be withdrawn, amended or extended without notice. All codes have no cash alternative. Any improper use of codes may result in the cancellation of your order. All orders are subject to acceptance under Frugi's standard terms and conditions of sale, which are set on our website and can be found here. Frugi reserves the right to change these terms and conditions without notice. Promoter: Frugi, Unit B, Hornsby House, Wheal Vrose Business Park, Helston, Cornwall, TR13 0FG

REFER A FRIEND T&Cs

  1. The referrer is offered a coupon code for 10% off to redeem on their next order for each friend who orders for the first time from welovefrugi.com.
  2. This offer can be shared for 3 months from the date of acceptance by the referrer.
  3. In order for the referral to qualify for the reward the referred friend must be a new customer to Frugi, over the age of 18 and the referred friend must meet the conditions of their reward.
  4. There is no requirement for the referrer to be an existing Frugi customer.
  5. In order to share the code the referrer must be over the age of 18.
  6. One 10% off unique code is valid per order.
  7. Once reached checkout, referee or referrer will need to enter their unique code to receive discount.
  8. If multiple qualifying referrals are made to Frugi, multiple rewards will be delivered to the referrer, subject to a limit - A Referrer may not earn more than 10 rewards.
  9. Rewards will be validated and confirmed to the referrer with reasonable endeavours of within a week of the referred friend's purchase provided the referred friend's purchase is not cancelled or changed.
  10. If the specified reward cannot be provided for whatever reason an alternative reward will be provided.
  11. The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned.
  12. Rewards will be valid for 3 months from the date earned by the referrer.
  13. The referrer cannot refer a member of their own household address.
  14. New customers cannot share any details with an already existing customer.
  15. Frugi reserves the right to review the referral of friends into the scheme is legitimate in instances that it appears the scheme is being manipulated for an individual’s gain.
  16. Frugi reserves the right to refuse the issue of any reward to any referred friend or referrer at any time.
  17. Frugi reserves the right to change any and all elements of this offer at any time without notice.
  18. Referred Friend Rewards
  19. The referred friend is offered a coupon code for 10% off when they place their first order.
  20. New customers cannot share any details with an already existing customer.
  21. If the specified reward cannot be provided for whatever reason an alternative reward will be provided
  22. There is a minimum order amount of £10 for the New Customer/Referred Friend first order with which they can use their 10% off code, only full priced items count towards the minimum order amount.
  23. Gift vouchers do not count toward the £10 minimum order amount to validate the code
  24. The reward is valid for 14 days from the point of issue to the referred friend.
  25. In order to qualify for the reward the referred friend must be a new customer to Frugi and over the age of 18.
  26. Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
  27. The referred friend reward cannot be claimed by the same person making the referral.
  28. The 10% off code won't work in conjunction with all other codes available.

AW20 End of Season Sale

  1. Sale starts 07:00:00 GMT Tuesday 22nd December 2020. Sale ends 10:00:00 GMT Tuesday 12th January 2021.
  2. Orders placed will be subject to the pricing at the time and date of the order.
  3. We cannot backdate any prices.
  4. Selected items only, as marked with ‘Sale stickers’.
  5. The price shown on the product is the discounted price.
  6. Sale items will not be further discounted by the use of any discount/promotional codes.
  7. Sale items are subject to our 21 day returns policy, not our 60 day standard returns policy.
  8. This offer is not valid on www.frugiwholesale.com, in The Frugi Shop in Helston or with our stockists.
  9. This offer is valid on welovefrugi.com.
  10. Items placed in the shopping basket during the sale will not be eligible for the sale prices if the time of the checkout is after the sale has ended.
  11. Offer has no cash alternative.
  12. Offer subject to availability and may be changed or withdrawn by Frugi at any time without notice.
  13. Frugi reserves the right to change these terms and conditions without notice.
  14. Any improper use of promotions may result in the cancellation of your order.
  15. All orders are subject to acceptance under Frugi’s standard terms and conditions of sale.
  16. Promoter: Frugi, Unit B, Hornsby House, Wheal Vrose Business Park, Helston, Cornwall, TR13 0FG

25% off Reusable Face Masks

  1. Offer starts 09:00:00 GMT Wednesday 18th November 2020.
  2. Orders placed before or after the promotional period will not qualify for the offer.
  3. Once an order has been received, we cannot change any prices or retrospectively apply a discount.
  4. Discount valid only on TotsBots Reusable Face Masks. Price shown is discounted price.
  5. Does not work in conjunction with other % or £ off discounts including buy one get one half price offers and our Welcome offer.
  6. Offer has no cash alternative.
  7. This offer is not valid on www.frugiwholesale.com or with our stockists.
  8. This offer is valid on welovefrugi.com.
  9. The order will not be eligible for the promotion if the time of checkout is after the promotion end time.
  10. Offer subject to availability and may be changed or withdrawn by Frugi at any time without notice.
  11. Frugi reserves the right to change these terms and conditions without notice.
  12. Any improper use of promotions may result in the cancellation of your order.
  13. All orders are subject to acceptance under Frugi’s standard terms and conditions of sale.
  14. Promoter: Frugi, Unit B, Hornsby House, Wheal Vrose Business Park, Helston, Cornwall, TR13 0FG.

Free Frugi Family Puffin Pin - order on the website

  1. Offer starts 09:00:00 BST Tuesday 17th September 2020.
  2. While stocks last.
  3. We cannot backdate the offer to any order placed before the date stated above.
  4. Add the code to the 'Have a gift voucher or offer code?' box in your basket
  5. The code for the free pin is only available to members of the Frugi Family Group on Facebook.
  6. You cannot order the pin alone. To successfully order the pin you must have a least one item in your basket.
  7. Normal delivery costs apply unless a free delivery offer is running.
  8. The pin will automatically appear in your basket when you add the code at checkout.
  9. Offer available worldwide.
  10. Please allow up to 28 days for delivery of the pin.
  11. Frugi Family pins are available for new and existing customers.
  12. Offer not valid on www.frugiwholesale.com or with any of our stockists.
  13. Offer subject to availability and may be withdrawn or amended without notice.
  14. Offer has no cash alternative.
  15. If the offer requirements are not met the pin will be removed from the basket with no notification.
  16. Frugi reserves the right to change these terms and conditions without notice.
  17. All orders are subject to acceptance under Frugi's standard terms and conditions of sale, which are set on our website and can be found here.
  18. Promoter: Frugi, Unit B, Hornsby House, Wheal Vrose Business Park, Helston, Cornwall, TR13 0FG

FREE GIFT Terms & Conditions

  1. Offer starts 25th June 2020 at 10:00:00 BST and ends on 2nd June 2021 at 09:59:59 BST.
  2. Available to UK customers only.
  3. Limited stock available. Offer available while stocks last.
  4. Orders placed before or after the promotional period will not qualify for the free birthday gift.
  5. We cannot backdate the offer to any order placed outside the times stated above.
  6. To qualify for the promotion, your order must meet the £30 minimum spend. Minimum spend excludes gift vouchers, Postage and Packaging, and is taken after any other discounts have been applied.
  7. Each unique code can only be redeemed once.
  8. Simply fill your basket with Frugi goodies and enter your unique offer code in the ‘Have a gift voucher or offer code?’ box at checkout.
  9. Offer has no cash alternative.
  10. When calling our customer service team to apply the code, please inform them of the code before you begin placing the order.
  11. This offer is not valid on www.frugiwholesale.com, with our stockists or in the Frugi Shop in Helston.
  12. This offer is valid on welovefrugi.com.
  13. Items placed in the shopping basket during the promotion will not be eligible for the promotion if the time of the checkout is after the promotion end time.
  14. If you return all qualifying items in your order for a refund without an exchange (and haven’t included the free birthday gift in the return), you will no longer qualify for the free birthday gift. The refund you will receive will be the cost of the returned item/s after we deduct the cost of the free birthday gift (7.50 GBP).
  15. Offer subject to availability and may be changed or withdrawn by Frugi at any time without notice.
  16. Frugi reserves the right to change these terms and conditions without notice.
  17. Any improper use of codes may result in the cancellation of your order.
  18. All orders are subject to acceptance under Frugi’s standard terms and conditions of sale.
  19. Promoter: Frugi, Unit B, Hornsby House, Wheal Vrose Business Park, Helston, Cornwall, TR13 0FG

It’s been a while... get a free Bamboo Cup with your next order!

  1. Offer starts 12:00:00 BST Friday 17th April 2020 and ends at 23:59:59 GMT Sunday 31st January 2021..
  2. Available while stocks last.
  3. Orders placed before or after the promotional period/or until stocks last will not qualify for the free gift.
  4. We cannot backdate the offer to any order placed outside the times stated above. 
  5. Minimum spend applies: a. UK and Rest of World 30 GBP or equivalent b. Euro 35 EUR c. US 45 USD. Excludes gift vouchers.
  6. Order total must meet minimum spend after any discounts are applied. If your basket total then goes below the minimum spend you will be charged in full for the free gift. Please remove the free gift from basket if you do not wish to purchase.
  7. Minimum spend applies: UK and Rest of World 30 GBP or equivalent, Euro 35 EUR, US 45 USD.
  8. Minimum spend (outlined in point 4) must be met before postage is applied.
  9. Only one use per qualifying order, per customer, per household.  
  10. Offer valid with qualifying unique code. 
  11. If the free gift is not applied at checkout, it cannot be added separately to your order.
  12. Offer has no cash alternative.
  13. When calling our customer service team to apply the code, please inform them of the code before you begin placing the order.
  14. This offer is not valid on www.frugiwholesale.com, with our stockists or in the Frugi Shop in Helston. 
  15. Offer cannot be used in a warehouse sale.
  16. Items placed in the shopping basket during the promotion will not be eligible for the promotion if the time of the checkout is after the promotion end time or if stocks run out.
  17. Offer subject to availability and may be changed or withdrawn by Frugi at any time without notice. 
  18. Frugi reserves the right to change these terms and conditions without notice. 
  19. Any improper use of codes may result in the cancellation of your order.
  20. All orders are subject to acceptance under Frugi’s standard terms and conditions of sale.
  21. Promoter: Frugi, Unit B, Hornsby House, Wheal Vrose Business Park, Helston, Cornwall, TR13 0FG 

Welcome! - Get a FREE tote bag with your first order

  1. Offer starts 12:00:01 GMT Thursday 10th December 2020 and ends 23:59:00 GMT Friday 29th January 2021 or when stock runs out.
  2. Orders placed before or after the promotional period will not qualify for the Free Tote Bag Gift.
  3. Only one free tote bag per qualifying order, per customer, per household.
  4. Limited quantity available. If the design featured is unavailable, an alternative may be provided.
  5. Unique codes are only available to new email subscribers who sign up to receive marketing messages and do not already exist in our database.
  6. Unique codes will only be sent to new subscribers who have not previously received a welcome email or previously placed an order associated with their email address.
  7. When placing an order using your code, first order validation is checked using:
    • Email address
    • Billing address
      If either of the above are recognised in our database as having an order against them, you will not qualify for the free tote
  8. Please allow up to 24 hours for your welcome email to be sent. If you do not receive an email after 24 hours and have not previously been subscribed to receive Frugi newsletters, please check your junk folder before contacting us.
  9. We cannot backdate any part of the offer.
  10. This offer is not valid on www.frugiwholesale.com, with our stockists or in The Frugi Shop in Helston.
  11. This offer is valid only on welovefrugi.com.
  12. Items placed in the shopping basket during the promotion will not be eligible for the promotion if the time of the checkout is after the promotion end time.
  13. Offer has no cash alternative.
  14. Offer subject to availability and may be changed or withdrawn by Frugi at any time without notice.
  15. Frugi reserves the right to change these terms and conditions without notice.
  16. Any improper use of promotions may result in the cancellation of your order.
  17. All orders are subject to acceptance under Frugi’s standard terms and conditions of sale.
  18. Promoter: Frugi, Unit B, Hornsby House, Wheal Vrose Business Park, Helston, Cornwall, TR13 0FG.

Free delivery on your first order!

  1. Get free Royal Mail 2nd Class delivery on your first order with unique code.
  2. Offer starts 09:00:00 BST Tuesday 10th September 2019.
  3. Orders placed before or after the promotional period will not qualify for free Royal Mail 2nd Class UK delivery.
  4. We cannot backdate the offer to any order placed outside the times stated above.
  5. New customers only. Our website checks several details, so if you have placed an order before, free Royal Mail 2nd Class UK delivery will not be applied and you may be charged for delivery.
  6. Offer available to UK customers only.
  7. Offer valid with qualifying unique code. Only one use per qualifying order, per customer, per household.
  8. To use this offer, simply enter your unique code in the ‘Have a voucher or discount code?’ box in the checkout.
  9. If the discount is not applied at checkout, you may be charged in full.
  10. Offer has no cash alternative.
  11. When calling our customer service team to apply the code, please inform them of the code before you begin placing the order.
  12. This offer is only valid on welovefrugi.com.
  13. This offer is not valid on www.frugiwholesale.com, or with our stockists.
  14. Offer cannot be used in a warehouse sale.
  15. Items placed in the shopping basket during the promotion will not be eligible for the promotion if the time of the checkout is after the promotion end time.
  16. Offer subject to availability and may be changed or withdrawn by Frugi at any time without notice.
  17. Frugi reserves the right to change these terms and conditions without notice.
  18. Any improper use of codes may result in the cancellation of your order.
  19. All orders are subject to acceptance under Frugi’s standard terms and conditions of sale.
  20. Promoter: Frugi, Unit B, Hornsby House, Wheal Vrose Business Park, Helston, Cornwall, TR13 0FG